Close this search box.
Our customers say
4.4 out of 5 based on 79,482 reviews

Privacy Policy

Privacy Commitment

MBS Interiors (SOT) Ltd is dedicated to safeguarding and respecting your privacy. Our Privacy Policy outlines our practices and the handling of your data in various online and offline interactions, including the use of our website. As the data controller, we adhere to the General Data Protection Regulation (EU) 2016/679 and pertinent national laws governing personal data processing in the UK. We encourage you to carefully read the following to comprehend our perspectives and approaches regarding your data and its treatment.

Collection of Personal Data at MBS Interiors (SOT) Ltd

We may collect and process personal data about you in the following circumstances:

  • Form Submissions: When you complete forms on our website, such as ‘Book a free showroom appointment,’ ‘Book a free home measure,’ or ‘Request a brochure,’ we collect details like your name, address, email, and phone number to respond to your inquiries.
  • Account Registration: If you register for an account on our website, we collect your name, email, password, phone number, and address for communication and order-related updates. 
  • Blog Comments: When you submit comments on our blog posts, the information provided is collected, and you may be prompted to log in through third-party authentication services.
  • Newsletter Signup: If you sign up for our newsletters or mailing lists, we collect your name, email, postcode, and organization details.
  • Problem Reporting: Information provided when reporting website problems, making complaints, or contacting us for other reasons is recorded.
  • Photo and Information Uploads: When you upload photos or information via our website or social media, we collect this data for various purposes.
  • Referral Scheme Participation: Information shared in connection with recommending a friend or accepting a recommendation as part of our referral scheme.

When navigating our website or using our services, we may also collect data in the following ways:

Automated Tracking:

We employ automated tracking methods to enhance your user experience and ensure fraud protection. Information about your device, including the Internet Protocol (IP) address, is collected. Additionally, details of your website visits, such as traffic data, location data, and weblogs, help us create a comprehensive user profile. This includes statistical data on browsing actions and patterns, ensuring individual user anonymity. Technologies like Google Analytics and social media plug-ins are utilized for legitimate business purposes.

Cross-Device Tracking:

We use data analytics companies, advertising networks or social media companies, and features offered by Google Analytics services or the Facebook Pixel to engage in “cross-device tracking,” which occurs when platforms, publishers, and advertising technology companies try to connect a consumer’s activity across smartphones, tablets, desktop computers, and other connected devices. The goal of cross-device tracking is to enable companies to link a consumer’s behaviour across devices.

We will only use your personal data when the law allows us to. Most commonly we will use your personal data:

  • For a contract we have with you, or because you have asked us to take specific steps before entering a contract.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • where we need to comply with a legal obligation.

These uses of your personal data may include to:

  • Provide you with information, or provide other services that you requested from us;
  • Perform the terms of a promotional competition we are hosting;
  • Allow you to participate in interactive features of our Website, when you choose to do so;
  • Ensure that content from our Website is presented in the most effective manner for you and for your device;
  • Improve our Website and services;
  • Process and deal with any complaints or enquiries made by you;
  • Contact you for marketing purposes where you have signed up for these (see section 5 for further details).
  • We may use your personal data where we have your consent to do so, including to provide you with marketing communications and other materials you have signed up for (see section 5 for further details).

Website Links:

Our Website may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data, and we do not accept any responsibility or liability for these policies. When you leave our Website, we encourage you to read the privacy notice/policy of every website you visit.

Personal data we collect about you when you are a Customer

  • We may collect details such as your name, address, telephone number, and email address when you order goods or services from us in our showrooms, online, or over the phone. We will use this information to process your order, comply with our contractual obligations, and, where you have set up an online account with us, to help manage your account. We may also collect contact details from you relating to a third party we may contact (with your consent) to discuss an order that you have placed. We may also use your information including your address and the type of product purchased from us to help inform the sale of our products to future customers. We may also use your name and contact details to address your customer service queries in order to manage your order process.
  • In order to perform our contract with you, we may also need to share personal data with third parties such as payment providers, suppliers, postal service, other delivery organisations and installers, and online appointment hosts, in order to assist in the delivery and performance of the goods and services you have ordered.
  • We may also instruct third parties to conduct customer experience and other surveys on our behalf to improve our services and for customer research and marketing purposes (unless you have previously opted – out from us or a third party contacting you for marketing purposes).
  • We only allow our service providers to handle your personal information if we are satisfied, they take appropriate measures to protect your personal information.
  • We may also publish your feedback on our Website and in other marketing materials (subject to obtaining your prior consent where /if necessary).
  • We will also use your personal data in the ways described in sections 6, and 8 of this policy.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example to provide you with our goods or services). In this case, we may have to cancel any order you have placed with us, and we will notify you if this is the case at that time.


  • In addition to the uses described in sections 2 and 3 above, where you have purchased our products or services, indicated that you would like to receive marketing correspondence from us, subscribed to our mailing lists or newsletters, or entered into any of our competitions or provided us with your details at networking events, we may use your personal data where you have given your consent or where this is necessary for our legitimate interests and these are not overridden by your rights and freedoms to provide you with details about our goods and services which we think may be of interest.
  • You have the right to opt-out of receiving marketing correspondence from us at any time. To opt-out of receiving such information you can:
  • log onto your online account and amend your preferences;
  • click the unsubscribe button contained in any marketing email which we send you; or
  • We may contact you in order to obtain the contact details for any third parties including contractors who have provided you with installation or other related services in order to perform a contract or where we have a legitimate interest to do so in connection with the provision of services.

Monitoring and Recording

  • We may monitor and record communications with you (such as telephone communications) for quality assurance, training, fraud prevention, and compliance.
  • We have CCTV cameras installed on our premises and in our delivery vehicles for crime prevention and health and safety reasons.
  • We may also take photos of the products delivered and/or installed at your property to demonstrate the delivery and performance of products and services to you.

Legal basis for processing your personal data as a Customer or Visitor

  • We will only use your personal data where the law allows us to do. Most commonly, we will use your personal data in the following circumstances:
  • for the performance of a contract we enter into with you;
    where necessary for compliance with a legal or regulatory obligation we are subject to;
  • and, for our legitimate interests (as described within this Policy) (but only if your interests and fundamental rights do not override these interests).

Disclosure of personal data to third parties

  • As well as set out elsewhere in this Policy, we may disclose your information to the following parties, because we have a legitimate interest in doing so:
  • staff members and third party suppliers in order to facilitate the provision of goods or services to you;
  • our affiliated entities to support internal administration;
  • IT software providers that host our Website and store data on our behalf and service providers and suppliers to MBS Interiors;
  • our professional advisers including consultants, legal advisors, bankers and insurers;
  • HM Revenue and Customs, U.K. regulators, and other U.K. authorities who require reporting of processing activities in certain circumstances, including to respond to any government or regulatory request;
  • third party companies like Trustpilot and Google Reviews that collect and assess customer feedback;
  • to third-party organisations who provide us with information on an anonymised basis about customer demographics and expenditure;
  • to third party organisations who provide us with online appointment hosting services from time to time;
  • and to third parties with whom we may in the future negotiate a sale, transfer or merger of our business. 
  • We may also disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements, or to protect our rights, property, or safety of our customers, or others.
  • We may share your personal data, like an e-mail address or other data, with ad networks for online behavioural advertising purposes with your consent.
  • We will not sell or distribute personal data to other organizations without your approval.

Access to, updating, deleting and restricting use of personal data

  • It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you, changes.
  • Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances, and to withdraw your consent to the processing of your personal data where this has been provided, although we may have the right to process your data without your consent in certain circumstances, as set out elsewhere in this policy. You also have the right to access information held about you and for this to be provided in an intelligible form and rights in certain situations to rectification of your data, to object to automated decision making, to have your data erased or to have your data transferred to another provider. If you would like a copy of some or all of your personal information, please send an email to at specifying your name and the details of your request. We will respond to your request(s) as soon as reasonably practicable, but in any case, within the legally required period of time. We reserve the right to charge a reasonable fee for the administrative costs of complying with your request if your request is manifestly unfounded or excessive, or if you request further copies of your data following a request.
  • You can also ask us to do the following:
  • update or amend your personal data if you feel this is inaccurate;
  • remove your personal data from our records entirely;
  • send you copies of your personal data in a commonly used format, and transfer your information to another entity; or restrict the use of your personal data.
  • If you make this type of request, we may request specific information from you to help us confirm your identity and verify your request. Data protection legislation may allow or require us to refuse your request. If we refuse your request we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Retention of personal data

  • We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for (for example to respond to any questions, complaints or claims made by your or on your behalf and to show you that we treated you fairly), unless a longer retention period is required by law or to fulfil a legal obligation or for accounting purposes.

  • To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


Right to withdraw consent

  • Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at

Age Restrictions

  • The Website is not intended for use by individuals under the age of sixteen, and we request that these individuals not provide personal data through the Website.
  • If you are a parent or guardian of a child under the age of sixteen and believe that he or she has disclosed his or her personal data to us, please contact us using the information provided under “Contact Us.”

Changes to our privacy policy

  • We reserve the right to update this privacy policy at any time. Please check the “Last Updated” legend at the top of this page to see when this Policy was last revised. Any changes to this Policy will become effective when we post the revised Privacy Statement on the Website.
  • Any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.